FAQ

■ Shipping & Delivery

Q: Which countries do you ship to?

A: We ship worldwide, including the US, UK, Australia, Canada, Singapore, Malaysia, Taiwan, and many more countries.

Q: How long does shipping take?

A: Standard shipping typically takes 7–14 business days. Express (EMS) takes 3–7 business days. Delivery times may vary depending on your location and customs processing.

Q: Do you offer tracking?

A: Yes! All orders come with a tracking number so you can follow your package every step of the way.

■ Customs & Duties

Q: Will I be charged customs or import duties?

A: For US customers, we ship DDP (Delivered Duty Paid), meaning customs duties are covered — no surprise charges at delivery. For other countries, import duties may apply depending on your local regulations.

■ Products

Q: Are your products authentic?

A: Absolutely. All products are 100% authentic, sourced directly in Japan.

Q: Do you sell limited edition or hard-to-find items?

A: Yes! We specialize in items that are difficult to find outside Japan, including limited releases and exclusive figures.

■ Orders & Returns

Q: Can I cancel or change my order?

A: Please contact us as soon as possible after placing your order. We'll do our best to accommodate changes before the item ships.

Q: What if my item arrives damaged?

A: We package all items carefully, but if something arrives damaged, please contact us within 7 days with photos and we'll resolve it promptly.

■ Contact

Q: How can I reach you?

A: Use the Contact page on our website and we'll get back to you as soon as possible.